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SquareOne elevates Qatar Post’s Dispatch Document Creation Process: A Digital Transformation Journey towards increased scalability and efficiency.

Introduction about Case Study:

In a quest for efficiency, Qatar Post grappled with a significant problem: their manual and time-consuming dispatch document creation process. Each bag ready for dispatch required the creation of a dispatch document, a task involving meticulous data entry from the Universal Postal Union’s (UPU) templates. This labor-intensive process demanded human operators to read, extract, and manually input data into the IPS (Instant Payment Systems) application, a practice rife with potential for errors.

Highlights of the Case Study

SquareOne Technologies partnered with Qatar Postal Services Company to revolutionize their operations. We harnessed Power Automate, a Microsoft RPA (Robotic Process Automation) tool, and Microsoft Azure AI (Artificial Intelligence) services to automate the dispatch document creation process. This innovation significantly reduced processing time and resource requirements, transforming a once manual and error-prone task into a seamless and efficient operation. Moreover, this automation not only improved accuracy but also enhanced customer satisfaction, making Qatar Post’s operations more eco-friendly and customer centric.

Customer Quote:

Implementing Robotic Process Automation (RPA) as part of our corporate modernization strategy has been a game-changer. RPA has automated numerous daily repetitive tasks, significantly improving efficiency and productivity. The integration of RPA aligns perfectly with Qatar Post’s vision, enabling us to streamline processes and drive innovation throughout the organisation.
Hamid Sadiq
Qatar Post