SquareOne elevates Qatar Post’s Dispatch Document Creation Process: A Digital Transformation Journey towards increased scalability and efficiency.
Introduction about Case Study:
In a quest for efficiency, Qatar Post grappled with a significant problem: their manual and time-consuming dispatch document creation process. Each bag ready for dispatch required the creation of a dispatch document, a task involving meticulous data entry from the Universal Postal Union’s (UPU) templates. This labor-intensive process demanded human operators to read, extract, and manually input data into the IPS (Instant Payment Systems) application, a practice rife with potential for errors.
Highlights of the Case Study
SquareOne Technologies partnered with Qatar Postal Services Company to revolutionize their operations. We harnessed Power Automate, a Microsoft RPA (Robotic Process Automation) tool, and Microsoft Azure AI (Artificial Intelligence) services to automate the dispatch document creation process. This innovation significantly reduced processing time and resource requirements, transforming a once manual and error-prone task into a seamless and efficient operation. Moreover, this automation not only improved accuracy but also enhanced customer satisfaction, making Qatar Post’s operations more eco-friendly and customer centric.