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Field Service Optimization

Drive Customer Satisfaction, Increase Operational Efficiencies and Engage Field Agents

Your customers are used to one-click purchases, same-day delivery, expect a flawless user experience regardless of device and want to interact with a call center agent, chatbot, or field agent on their channel of choice. Field agents require highly intuitive applications that allow them to complete work orders in a fast, efficient manner. With OutSystems you can quickly deliver multi-channel applications that delight your customers and agents.

  • A Platform For All Your Field Service Needs
  • Drive Operational Efficiency
  • Mobile, Distributed and Offline
  • Quick and Easy Changes
  • Real-time Visibility

A Platform For All Your Field Service Needs

As customer’s needs evolve so do the channels and devices you need to be on to interact with them. Off the shelf solutions (COTS) often fall short keeping up with this level of change. Your field agents and contractors require a single solution that gives them an easy to use experience to accomplish a successful first-time visit.

With OutSystems you can build multi-channel applications for all your stakeholders for any device or operating system in a matter of weeks regardless of process complexity. Using our low-code platform you can rapidly create applications to:

  • Quickly adjust to your customers’ demands
  • Create a unique competitive advantage
  • Drive up customer satisfaction scores
  • Better enable technicians to increase their first-time-fix rates

Drive Operational Experience

Your field organization is under pressure to meet ever-increasing customer expectations while still delivering efficient service margins. OutSystems opens up a new world of efficiency, driving your business forward. The platform enables you to consolidate multiple systems into a single field service portal, reduce paper-based processes, decrease service times, consistently hit your SLAs, and improve technician job satisfaction.

Mobile Distributed and Offline

OutSystems provides your field team with intuitive first-class user experience. Ramp-up times are faster, and they get all the information they need at the point of service. Don’t sacrifice look-and-feel to get applications that work offline, use native device features such as: signature capture, voice to text, facial recognition, etc. Enable all contractors and employees with employee access management for full data transparency and efficiency.

Quick and Easy Changes

Making changes shouldn’t lead to manual workarounds or service downtime. Field service applications created with OutSystems support the evolution of your business and your customers’ needs allowing you to make changes in hours, update mobile apps without the need to reinstall and support BYOD.

Field Service Visibility In Real-time

You need critical data to make decisions quickly and accurately, and your customers expect prompt and perfect service. OutSystems allows you to accomplish this by integrating real-time data into your app to have up-to-the-minute views of your customer and your team’s interactions with the customer. Have complete visibility into the location status, asset tracking and awareness of inventory or parts levels.

How OutSystems Helps

Address Skills and Resource Gaps

OutSystems can deliver the ideal field service management solution you need with the team you already have, thanks to: More than 140 UX/UI out of the box patterns, templates, and controls so you don’t have to design and build from scratch. Run a single code base for all form factors regardless of device.

Painless Integration

OutSystems makes integration with existing and new systems easy. Developers can just configure an integration connector instead of writing (and rewriting) custom code. This is much faster and far less error-prone. And when you are ready to add IoT or AI/ML to your applications, we have you covered there, too.

Keeping Pace With Mobile

Mobile device screens, menus, buttons, and screen sizes are in constant flux, leaving mobile app developers scrambling. But not with OutSystems as we regularly add support for new mobile operating systems so you can keep up with the pace of change.

Our advanced mobile features include:

  • UI library for cross-platform
  • Pixel-perfect experiences
  • Secure offline capabilities
  • Prebuilt plugins for native device capabilities and sensors
  • Extensible platform to build custom plugins for native SDKs

Future Proof Your Field Service Apps

Applications built with OutSystems rely on standard architectures and frameworks. No proprietary components, runtime engines, or interpreters required. Your new field service apps are generated into a fully open, standard, optimized, and documented set of server and client components. And, your intellectual property remains yours.

Unbreakable Deployment

Change applications faster. Decrease maintenance costs. Ensure that no matter how big the change, your applications will always be architecturally sound and functional.