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Case Management

Improve Efficiency and Reduce Operational Costs

Design, build, monitor, and continuously improve perfect-fit case management applications faster than ever before. Empower your knowledge workers to resolve complex problems that require input from multiple sources. Add structure, context, and automation to improve productivity and reduce costs. Whether your “cases” take the form of incidents, investigations, or service requests, the OutSystems low-code platform can help.

  • Empower Process Experts
  • Reach Case Resolution Faster
  • Improve Visibility and Cross-team Communications
  • Simplify Compliance and Reduce Risk
  • Continually Improve Business Processes

Empower Process Experts

No one knows the mechanics of your business processes better than the people that own them. Now they’ll have the freedom and flexibility to create their own case management solutions. Designed specifically for non-IT users, OutSystems workflow builders allow both process owners and developers to optimize their business through an easy-to-use wizard that abstracts development processes and allows them to build applications in minutes, not days or weeks.

Reach Case Resolution Faster

Never miss out on important context with documentation and work notes that follow cases from creation to close. Break down data silos with integrations to any internal or external systems.  Enjoy streamlined approvals with automated business rules that put the right task in front of the right approver to ensure your cases are resolved as quickly as possible.

Improve Work Visibility and Cross-team Communication

Manage your workload more efficiently by prioritizing the most critical cases. Delegate to other team members when you need back-up or find that a case is outside your domain of expertise. Get the current status of shared work and easily collaborate between team members or departments.

Simplify Compliance and Reduce Risk

Compliance is complicated. Audits, reporting, new regulations, data restrictions—it’s hard for a business to keep up. With OutSystems, you can trace all business transactions related to a case for easy audits and automate compliance processes to avoid fines.

Continually Improve Business Processes

Use application analytics to get insights on SLAs, performance, and team workloads. Armed with this data, you can pivot resources and improve business processes in order to operate at your fullest potential.

How OutSystems Helps

Easy Integrations

OutSystems makes integration with existing and new systems simple. Configure an integration connector instead of writing (and rewriting) custom code. This is much faster and far less error-prone. And when you are ready to add IoT or AI/ML to your applications, we have you covered there, too.

Flawless User Experience

Deliver applications that are functional and beautiful. With more than 140 UX/UI out of the box patterns, templates, and controls, now you don’t have to design and build from scratch. Run a single code base for all form factors regardless of device.

Keep Pace With Mobile

Mobile device screens, menus, buttons, and screen sizes are in constant flux, leaving mobile app developers scrambling. But not with OutSystems, as we regularly add support for new mobile operating systems so you can keep up with the pace of change.

Our advanced mobile features include:

  • UI library for cross-platform,
  • Pixel-perfect experiences,
  • Secure offline capabilities,
  • Prebuilt plugins for native device capabilities and sensors,
  • Extensible platform to build custom plugins for native SDKs.

Future Proof Your Case Management Apps

Applications built with OutSystems rely on standard architectures and frameworks. No proprietary components, runtime engines, or interpreters required. Your new case management apps are generated into a fully open, standard, optimized, and documented set of server and client components. And, your intellectual property remains yours.


No Matter Your Use Case, We’ve Got You Covered

Any style of case management…

  • Investigative
  • Incident management
  • Service requests

Across any industry…

  • Insurance
  • Banking
  • Government
  • Higher Education
  • Healthcare
  • Retail
  • Manufacturing

For an unlimited number of use cases…

  • Claims Management
  • Loan Origination
  • Police Complaints
  • Mobile Inspections
  • Talent Acquisition
  • Help Desk Ticketing
  • Etc.

Metrics that Matter

Ensure that your apps are always running at peak performance. Real-time data helps you easily identify anything that needs to be corrected or optimized keeping costs down and users delighted.

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