The legacy customer journey at an enterprise level is filled with roadblocks. The customer expectations are rising, experiences are plummeting, and servicing agents are struggling to keep up. To stay abreast of evolving demands and deliver smarter customer experiences, enterprises are now pivoting towards integrating generative AI in their operations.
Our AI for Customer Experience solution presents a smart and agile approach to enhancing the customer lifecycle. By facilitating autonomous, AI-powered agents, support, and continuous service improvement, we enable enterprises to deliver a frictionless customer experience.
Create personalized and intuitive experiences across all touchpoints with the power of AI
Embrace the new frontier of customer experience with SquareOne. As a leading business transformation leader in the GCC region, we leverage the Kore.AI platform to build and deploy GenAI-driven innovations to enrich and scale customer services.
With key capabilities in round-the-clock interactions, smart-contextually informed conversations and dynamic, real-time support, our customer experience solutions in KSA are equipped to tailor interactions and increase customer satisfaction.
Industries We Serve
BFSI
Public Sector
Healthcare
Retail
Telecom
E-commerce
Key Areas of Application
Intelligent Self-service
Customer Support
Contact Centers
Helpdesks
Build a Winning CX Strategy with our Suite of Solutions
Intelligent AI Assistant
Equip customers across channels with AI-powered assistants that can understand user intent, retain context, and respond seamlessly to queries. Through AI for the Customer Experience, enterprises can implement smart assistance to deliver personalised, proactive support.
Contact Centre Optimization
Automate contact centre operation by leveraging AI. Manage customer queries, streamline workflows, and enhance agent efficiency to drive productivity, offer better service, and save big on investments.
Agent Assist
Deploy advanced tools to simplify agent operations. With our AI driven customer experience solution, customer service agents can automate manual tasks, get real-time suggestions, smartly resolve issues and improve customer interactions.
Search Assist
Utilise self-service search bots to quickly support customer needs. Facilitate user-requested information, resources and immediate help to resolve service tickets. With 24/7 availability and a centralised repository, enterprises can deliver targeted and efficient experiences.
Virtual & Voice Assistance
Engage customers through interactive means. Our AI for customer engagement solutions encompasses virtual and voice assistants, which can provide complete support in the entire customer lifecycle. With personalised interactions, minimised wait times and responsive resolution, enterprises can deliver frictionless customer services.
Extended Features of Our AI-powered CX Solution
Tailored recommendation
Omnichannel-support
Sentiment-Analysis
Efficient Routing
Real-time Guidance
Quality-Assurance
Customer Support Solution Powered by
SquareOne:
Your Prime Choice for AI Chatbots services in Saudi Arabia
As a leading name in business transformation in Saudi Arabia, SquareOne has been a pivotal force in delivering innovative solutions across technology practices. Particularly with the help of GenAI, we are tackling real-life challenges across industries with greater agility and impact.
In this regard, we are leveraging our expertise and partnership with Kore.AI, an AI-first platform to transform customer experience across enterprise channels. By reducing agent workloads, optimising operations and saving costs, our AI for CX solution empowers businesses to deliver exceptional services at scale.
Our Customers
Insurance Provider
National Bank
Regional Government Agency
Contact Us
Take the next step in your digital transformation
FAQs
AI for services is the integration of Artificial Intelligence with Customer Experience. It involves using AI to enhance customer service across various channels. By leveraging AI, businesses can create virtual agents, chatbots, and assistants that boost customer engagement. Through automating routine tasks, supporting agents, and delivering personalised assistance, AI for services has become an essential component of modern Customer Experience strategies.
AI plays a crucial role in enhancing customer experience across various touchpoints. Its impact is multifaceted, driving improvements in several key areas. Some of the most notable applications include:
- Automating routine tasks and reducing agent workload.
- Offering 24/7 customer support
- Providing real-time guidance and personalized assistance
- Facilitating quick issue resolution and engagement
We offer a suite of AI for CX solutions purpose-built for customer engagement, including:
- Smart AI Assistants
- AI Powered Chatbots
- Contact Centre Automation
- Virtual & Voice Agents
Our process for implementing an AI-driven Customer Experience solution is as follows:
We begin with an initial consultation to assess your business needs. Then, we tailor the AI solution to meet your requirements, integrating it with existing systems like CRM and ticketing platforms. Next, we design and test the AI model, optimizing it based on real-world scenarios to get optimal results on interactions. Finally, after the integration with your customer service channels, we provide employee training and ongoing support to get the full value from the implementation.
To have a quick discussion about AI For Customer Experience, visit our Contact Us page or schedule a meeting by clicking here.
