The Indispensable AI Duo

A Guide to Transforming Customer and Employee Experiences with Generative AI and Conversational AI

Enterprise interest in Generative AI is rising—but where does that leave Conversational AI? The answer isn’t one or the other. It’s both.

This new eBook from Everest Group, commissioned by our partner Kore.ai, explores how organisations are combining Generative AI and Conversational AI (CAI) to enhance service quality, reduce operational friction, and improve time-to-value across functions.

Built on real use cases, strategic insights, and implementation best practices, this guide provides a clear look at how leading enterprises are adopting this AI combination—with a focus on safety, scalability, and measurable outcomes.

What’s Inside?