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Modernise Claims Operations with Automated Claims Processing 

When it comes to claims management, insurance companies today are constantly tackling the challenges of balancing complex operations, high implementation costs, and changing customer demands. Traditional approaches to claims management are ineffective in the wake of digitisation, leading to labour-intensive tasks and disjointed customer experience. To optimise operations, seamlessly manage claims, and provide a frictionless experience, insurance companies need a strategic automated approach. 

Automated claims processing emerges as a pivotal tool that augments operations across functions, expediting processes and simplifying claims handling. 

By leveraging intelligent automation and AI-powered capabilities, insurance companies can streamline end-to-end claims handling, including claims intake, assessment, management, resolution and other critical processes. SquareOne, as a leading business transformation solution provider in the GCC region, facilitates claims process automation that optimises operation lifecycle and enhances efficiency and accuracy  in claims management.

Transform Claims Operations with Intelligent  Automated Claims Processing

Claims Intake

Fast-track claims onboarding and entry processes with  robotic process automation. Our claims management solution enables claims identification, classification, and  processing, leading to quicker claims underwriting, handling and policy administration.

Document Management

Accelerate the search, capture, retrieval and sorting of documents with the power of AI and automation. Automated claims processing simplifies document accessibility and combats arduous manual handling, resulting in fast, efficient and smarter document management.

Claims Management 

Get real-time reliable data to optimse claims operations and decision-making. With an automated claims management solution, insurance companies can get proactive insights to conduct end-to-end operations such as onboarding, validation, settlement, case management and reporting. This capability speeds up the entire insurance lifecycle and minimises errors and inefficiencies.

Claims Resolution

Analyse, evaluate and resolve claims promptly with an AI-powered automation solution. By utilising intelligent claims management solutions, insurance companies can quickly investigate claims queries, validate information and ensure accurate resolution. This feature streamlines the investigative approach and enhances customer satisfaction.

Workflow optimisation

Automate critical, repetitive claims processes using next-gen claims management solutions. By deploying bots to assist in assessment, reviewing, verifying and settling claims, automated claims processing reduces bottlenecks and improves process efficiency.

Fraud Mitigation

Swiftly identify discrepancies and cross-verify claims details to prevent fraud in claims operations. By embedding automated claims processing in insurance operations, companies can detect high-risk claims, validate them and intervene in real time to prevent fraud.

Compliance & Reporting

Automatically  document every relevant detail in claims processes with robotic process automation. With a user-centric self-service dashboard, get real-time reports, process insights and a comprehensive overview that aids in auditing and compliance.

Customer Engagement

Offer exceptional customer support in claims operations through the implementation of virtual agents. By automating customer engagement and experience through AI agents, we can resolve customer queries, deliver real-time updates and enhance customer journey throughout the claim process.

Automated Claims Processing Powered
by Our Partnerships

As a seasoned leader in automation solutions, SquareOne has the experience and expertise to create and deploy automation solutions across business functions. By leveraging our technology partnerships and their tech stack, we provide automation solutions for all insurance operations and business needs

We understand the need of tailoring solutions in accordance with operational needs. Therefore, our claims management solutions are created and aligned with your unique business challenges, which assists in taking the pain out of your claims handling.

By priortising customised support, we provide assistance at every stage of your solution lifecycle. Right from assessment, creation, deployment, and monitoring, our experts offer guidance and support at every phase.

Client Testimonials

“Intelligent document processing has been a game changer for our claims operations. With SquareOne implementing their Hyland solution for claims automation, we have significantly accelerated our processes and have also witnessed  a reduction in operational errors.”
Operations Head, Regional Insurance Provider
“The time this solution saves in our day-to-day operations is phenomenal. I am grateful for SquareOne and their expertise.”
COO, Global Insurer
“Automating customer engagement for claims handling through virtual agents has been transformative. As a regional carrier with limited flexibility, this has saved resource costs and has been effective in end-to-end claims handling.”
Director, Property Insurance Company
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FAQs 

Automated claims processing is an advanced technological solution that leverages AI, ML and robotic process automation to streamline claims processing. This solution automates labour-intensive manual operations  such as document handling, claims verification, and other critical processes. By deploying bots to handle repetitive processes, claims processing automation transforms claims handling, resulting in agile, accurate and effective insurance operations.

Automation has end-to-end applications in claims handling. By streamlining various stages of the claims lifecycle, automation can assist in optimising all phases. Here is a quick rundown on what processes can be automated:

  • Claims Intake
  • Document Management & Classification
  • Claims Management (Validation, Case Management, Settlement & Reporting)
  • Claims Resolution
  • Workflow Optimisation
  • Fraud Detection
  • Reporting & Compliance
  • Customer Engagement

Claims Process Automation has an expanding set of benefits that it offers to the insurance leaders. By supporting in addressing bottlenecks, streamlining operations and saving money and time, it can be a strategic addition to your operations. Here are some major advantages that claims process automation offers:

  • Improves operations through a centralised solution
  • Enhances productivity of in-house teams
  • Saves resource time & money
  • Increases accuracy in claims handling
  • Drives  customer experience & satisfaction
  • Supports in reporting & compliance

Yes, as a strategic enabler of Hyland solutions in the Middle East Region, SquareOne offers intelligent document management to the insurance industry.  This unified solution simplifies document access and usability for all insurance operations. Through automation, our intelligent document management  solution provides key capabilities such as:

  • Document search, capture & retrieval
  • Document management
  • Document governance
  • Process automation
  • Workflow management

By leveraging our document management solution, insurance companies can simplify their document handling, enhance control and expedite management processes.

To reach our experts at SquareOne, visit our Contact Us page or schedule a meeting by clicking here. Our team is always ready to discuss your needs and will provide expert guidance for all your requirements.