Hyland Named an Enterprise Content Management (ECM) Leader

Posted 10th April 2017

Independent research firm lists Hyland as a top ECM solution provider for transactional and business content services.

The Forrester Wave™: ECM Transactional Content Services, Q2 2017:

Forrester evaluated 13 top ECM vendors based on 28 core transactional content services capabilities, including current offering, strategy, and market presence. Hyland received the highest Current Offering score in the report and is listed as a Leader and cited for:

• The strong integrations between the OnBase by Hyland enterprise information platform and line-of-business applications, including Epic Systems within the healthcare sector and Guidewire within the insurance market.
• The robust capabilities within OnBase including business process management (BPM), e-forms and multi-channel capture.
• The high levels of customer loyalty which reflects Hyland’s commitment to their success.

“Our strategy has always focused on delivering world-class customer service by developing cutting-edge, intuitive and feature-rich technology that meets the needs of our customers, partners and business trends,” said Brenda Kirk, senior vice president of product and strategy at Hyland. “We believe the dual recognition from Forrester validates the significant benefits our technology suite delivers to our customers and bolsters our reputation a global leader within the ECM industry.”

Hyland received the highest possible scores in eight ECM business content services evaluation criteria and ten in the transactional content services criteria, including:

• Workflow and document routing
• Scalability
• Mobile support
• Customer success programs
• Partner strategy
• Active customers

Download complimentary copies of The Forrester Wave™: ECM Transactional Content Services, Q2 2017 and The Forrester Wave™: ECM Business Content Services, Q2 2017 evaluations on OnBase.com.