ECM is an umbrella term covering document management, Web content management, search, collaboration, records management, digital asset management (DAM), workflow management, capture and scanning. ECM is primarily aimed at managing the life-cycle of information from initial publication or creation all the way through archival and eventually disposal.
Business process management (BPM) is a field in operations management that focuses on improving corporate performance by managing and optimising a company’s business processes. It can therefore be described as a “process optimization process.” It is argued that BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach. These processes can impact the cost and revenue generation of an organization.
Three keys to embracing a case management solution
Case-style work goes beyond the courthouse or social services agency. It’s any work that requires human decisions and discretion – typically driven by information. This includes everything from the IT help desk to contract management to customer service and more. Effectively managing this information-centric work will keep your customers happy, your employees productive and your organization healthy and profitable for years to come.
Provide faster, improved access to content
No matter where or how content enters your organization, OnBase captures it to provide faster, simpler, improved access to those who need it most. Beyond importing documents – from scanners, electronic locations and mobile devices – and ingesting data in a variety of ways, OnBase also automatically extracts data from incoming documents. This minimizes manual data entry and speed processes from the point of ingestion.
Hyland’s enterprise file sync and share product, ShareBase, is an ideal extension to your OnBase solution. ShareBase gives organizations the ability to maintain ownership and control the entire process. ShareBase is hosted in a cloud specifically designed for content management, allowing you to share files with confidence.
“Leverage OnBase to rapidly configure content-enabled business applications”
OnBase serves as a low-code rapid application configuration platform that minimizes the need for costly custom coding and multiple point solutions from different vendors. With OnBase, you can replace aging database applications like Access and Lotus Notes while filling in the functionality gaps that exist between your line-of-business systems.
Improve business processes throughout the enterprise with ECM
Although OnBase is tailored to the department, it’s comprehensive for the enterprise. The unique needs and challenges of each individual department are met with this single solution. Start in one department and leverage your solution across the enterprise as your time, goals and budget permit.