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GoToAssist Corporate provides a comprehensive and secure remote-support solution for your multi-agent support organization. Improve customer satisfaction, increase first-time call resolution and streamline operations with advanced administration, reporting and integration features.
Your customers will be amazed at how quickly and easily your representatives are able to connect, diagnose and resolve their technical problems using GoToAssist Corporate.
- Remotely support both PC and Mac users.
- Representatives can collaborate behind-the-scenes to resolve customer questions faster and avoid awkward transfers.
- Customization options allow you to show your logo, start sessions from your own Web site and more, so your customers will feel right at home.
The Management Center makes it easy for support administrators to manage, monitor and report on all support center activity.
- Record sessions for training and accountability purposes.
- Get immediate customer feedback using built-in surveys.
- Integrate GoToAssist Corporate with other tools and applications you use.
GoToAssist Corporate customers consistently report the following results:
Increased first-call resolution rates of up to 70 percent
- Lower total call volumes due to fewer repeat calls
- Thousands of dollars saved in travel costs
- Customer satisfaction in the 90 percent or higher range
GoToMeeting is a Web conferencing tool that allows you to meet online rather than in a conference room. It’s the easiest and most cost-effective way to organize and attend online meetings. Patented technology enables co-workers, customers and prospects to view any application running on your PC in real time. With the flexibility to meet in person or online, you’ll be able to do more and travel less.
With GoToMeeting, it’s easy to conduct on-the-fly or scheduled presentations with a prospective customer, perform live demonstrations in real time, collaborate on documents with your colleagues and provide training to customers and employees. Within seconds you can be improving your productivity and generating more revenue
GoToMyPC is for individuals needing remote desktop access to 1-20 computers. It’s an easy and secure remote-access solution that enables you to conveniently access email, files, programs and network resources from home or the road. Get unlimited access to your computers from any Web browser anywhere.
Work on your office computer from home, easily and securely, with just an Internet connection.
Access and use your computer and files from hotels, airports, Internet cafes – anywhere with Web access.
Access and use your office desktop, email and other corporate resources after hours from any location connected to the Internet. |
